Shipping & Returns

 

Shipping

All packages ship from our shop in Santa Barbara, California. Currently, we are only accepting orders in the U.S. Orders are usually shipped within a day of processing, excluding backordered items, weekends and shipping holidays.

All orders will be shipped using Standard Ground Shipping. Please allow 5-10 business days for transit.

UPS and FedEx do not ship to P.O. Boxes. Please enter a physical mailing address.

Shipping Address Updates

Re-routing a package after it has shipped from our facility is subject to a $12.00 service fee. We strongly recommend checking your confirmation email promptly after placing an order.

In-store Pickup Orders

For local customers, free "In-store Pickup" is available at checkout. We will send you an email after your order is processed to coordinate a pick-up time. Feel free to email lighthouseskateshop@gmail.com with any questions!

Lighthouse Skate Shop
16B Helena Ave.
Santa Barbara, CA 93101
805-770-3042

Returns + Exchanges

We currently do not accept returns for online orders. Exchanges may be made if you selected local pickup at our Santa Barbara Store.

Exchanges must be done in person at:

Lighthouse Skate Shop
16B Helena Ave.
Santa Barbara, CA 93101

Clothing

  • All clothing must be exchanged unwashed and unworn with the original tags still attached.
  • No stains, pet hair, human hair, make-up, smoke smell, or other inappropriate smells.
  • Clothing that has been worn and/or washed cannot be exchanged or returned.

Shoes

  • Shoes must be completely clean, unworn and exchanged in our Santa Barbara Skate shop in the same state they were received.
  • Please use the box the shoes were shipped in to exchange shoes. Do not place any shipping labels or tape directly on the shoe box.

Pre-Built Skateboards, Skateboard Decks and Parts

  • Skateboards must be exchanged without being skated.
  • All skateboard decks cannot be exchanged if gripped or assembled.
  • All skateboard parts cannot be exchanged once assembled.
  • Shrink wrapped product must be exchanged with the wrap still sealed.

Decks and Wheels

Please be aware that colors may vary slightly from what you see on the screen. You may always return a product as long as it is unused and shrink wrap is sealed.

Defective Product

Please note, product purchased more than 30 days from the original invoice date will not be considered for defect.

If you think your product is defective, please email us with a photo of the product. We will investigate this according to our standards. If we believe the product was defective, we'll ask you to send it back to Lighthouse and can investigate further with the manufacturer.

    Riding a skateboard in the rain will void any manufacturer's warranty and/or any acceptable return.